Bookstore Transition FAQ

Campus Closures

In response to the ongoing COVID-19 pandemic, Sacramento City College has moved to 100% remote operations, and the college bookstore is currently closed. Students can order textbooks through our new online bookstore.

Bookstore Transition

As of June 1, 2020, the Sacramento City College bookstore and other Los Rios college bookstores have transitioned to a new vendor, Follett. The following is a list of frequently asked questions regarding Follett and changes to bookstore operations.

General FAQ

What is changing with the bookstores?

The Los Rios Community College District and our four colleges are committed to the success of our students. One continuing barrier to student success is the high cost of course materials. Our instructional and student services departments, in partnership with our college bookstores, have made great strides in lowering the cost of course materials for students. This has included a combination of zero-cost Open Educational Resources (OER), low-cost digital, rental, and used course materials options. Though we are proud of our efforts so far, we know there is more that we can do. To support our continued drive to lower the cost of course materials for our students, we have entered into a partnership with Follett Higher Education Group (Follett) to manage and operate our college bookstores.

Why was Follett chosen for bookstore services?

Follett has been in the higher education industry for more than 140 years. They operate over 100 two-year and four-year college bookstores in California and over 1,200 college bookstores throughout the United States and Canada.

Follett's expansive supply chain, economies of scale, innovative technology and course materials solutions ,focus on student affordability, and experience serving California community colleges will drive increased course materials savings for students. Follett supports course materials affordability through the nation's largest textbook rental program, an extensive selection of used, digital, new and OER course materials, as well as Follett's price matching program.

To show their commitment to affordability, Follett has guaranteed, subject to a penalty payment, that student course materials savings in the first year of the partnership will be at least $1,000,000.

When did the partnership with Follett begin?

The partnership with Follett began on June 1, 2020. Due to the uncertainty caused by the Coronavirus pandemic, Follett will operate online stores to support the needs of students and the colleges.

Is there a new bookstore website?

Yes, the new Los Rios bookstore website – serving all four Los Rios colleges – features a modern design and enhanced functionality. Students taking classes at more than one college will be able to purchase all course materials from one convenient online location.

Student FAQ

How can students buy course materials?

There are a number of ways for students to locate and buy course materials, including:

Canvas

  1. Log into Canvas.
  2. Click on the Follett Discover icon. Follett Discover will open in a new browser tab or window (you may need to allow pop-ups or disable your pop-up blocker).
  3. Select term.
  4. Click on the Purchase All Materials button and you will be taken to a custom page on the bookstore website where you can review and purchase the required and/or recommended materials for all of your registered course(s).
  5. Alternatively, you can click on each class, review the required/recommended materials, and then click on the individual purchase link for each class.

Bookstore Website

From the bookstore website, students can look up course materials by class or by the five-digit section number.

eServices

  1. From your eServices dashboard, click on Manage Classes.
  2. With View my Classes selected, choose the term and college you're looking for.
  3. Click on the View/Purchase My Textbooks link. This will open a custom page on the bookstore website where you can view/purchase the course materials for that class.

Website Class Schedules Search Page

Using the website's search class schedules page, find a specific class and click on the blue information icon next to the class information. In the information box, click on the See textbooks in bookstore link. This will open a custom page on the bookstore website where you can view/purchase the course materials for that class.

Where do students return rental books if the colleges and bookstores are closed?

Textbook rentals from the bookstores for fall 2020 (and future terms) will need to be returned to the bookstores by the rental agreement due date to avoid additional charges.

Students can return rental textbooks by mail. See How do I Return/Check-In my Rental? in the rental FAQ on the bookstore website or make an appointment to return the book in-person by calling the bookstore (see bookstore hours and contact information).

Where can students sell back textbooks?

Students can sell back textbooks via the bookstore website.

Students can also make an appointment to sell their books back in-person by calling the bookstore. See bookstore hours and contact information.

How do students buy supplies and clothing?

There are a variety of supplies available for purchase on the new bookstore website.

Clothing options available for purchase online will increase during fall 2020, with an expanded assortment available when the physical bookstores reopen.

Can students buy technology through the online bookstores?

Yes, students can buy a variety of technology items through the online bookstore.

Will the bookstore ship to a PO box?

Yes, the bookstore will ship to a PO box.

How long will it take for a student to receive their online order?

Shipping time depends on a student's geographical distance from the bookstore(s). Most shipments of physical materials will be received within four to seven business days in the greater Sacramento area. Expedited shipping is available for an extra cost.

What is the shipping method and will tracking information be provided?

All shipments are made via FedEx or UPS and tracking information is provided with the order confirmation email.

Arel in-store and off-campus pickups provided?

Curbside pickup is available at all four Los Rios colleges. Choose free curbside pickup when checking out on the bookstore website.

If you don't have access to a credit or debit card, then contact your bookstore to set up an appointment to pick up your items and pay with cash. See bookstore hours and contact information.

Can students rent textbooks through the bookstore?

Yes, textbook rentals are an option for most adopted materials. Students can choose to rent when they search for materials on the website. A credit or debit card is required as collateral to rent books. Learn more about the textbook rental program.

How do students use financial aid at the bookstore?

Financial aid authorized for use at the college stores (for example, EOPS textbook vouchers) are set up as a payment type on the bookstore website. Select Fin Aid/VA/Vouchers/Gift Cards-Certificates as your payment method when you check out. Your student ID number will be required to make a financial aid purchase on the website.

Can students use a previous college bookstore gift card or gift certificate at the new bookstore?

Yes, students can use gift cards and gift certificates from the previous bookstores.

When you check out on the bookstore website, select Fin Aid/VA/Vouchers/Gift Cards-Certificates as your payment method and then follow the instructions to apply your previous gift card/certificate balance.

How do students buy a gift card through Follett?

Gift cards are available for purchase through the online bookstore. When the on-campus stores reopen, gift cards will be available for purchase there as well.

Does Follett offer free shipping to students who order textbooks for fall 2020?

Yes, students who order textbooks for fall 2020 can take advantage of free shipping. Students can also take advantage of free curbside pickup.

Resources for Employees and External Agencies

If you are faculty, staff, or an external agency, then you can find bookstore resources on the Los Rios website.

Contact

Phone: (916) 558-2421

Hours

Store hours vary from semester to semester.

Due to the COVID-19 remote operations, both in-person and online bookstore services are suspended until further notice.

Location

Lusk Building
3835 Freeport Boulevard
Sacramento, CA 95822