Bookstore Transition FAQ
In response to the ongoing COVID-19 pandemic, Sacramento City College has moved to 100% remote operations, and the college bookstore is currently closed. Students can order textbooks through our new online bookstore.
As of June 1, 2020, the Sacramento City College bookstore and other Los Rios college bookstores have transitioned to a new vendor, Follett. The following is a list of frequently asked questions regarding Follett and changes to bookstore operations.
The Los Rios Community College District and our four colleges are committed to the success of our students. One continuing barrier to student success is the high cost of course materials. Our instructional and student services departments, in partnership with our college bookstores, have made great strides in lowering the cost of course materials for students. This has included a combination of zero-cost Open Educational Resources (OER), low-cost digital, rental, and used course materials options. Though we are proud of our efforts so far, we know there is more that we can do. To support our continued drive to lower the cost of course materials for our students, we have entered into a partnership with Follett Higher Education Group (Follett) to manage and operate our college bookstores.
Follett has been in the higher education industry for more than 140 years. They operate over 100 two-year and four-year college bookstores in California and over 1,200 college bookstores throughout the United States and Canada.
Follett's expansive supply chain, economies of scale, innovative technology and course materials solutions ,focus on student affordability, and experience serving California community colleges will drive increased course materials savings for students. Follett supports course materials affordability through the nation's largest textbook rental program, an extensive selection of used, digital, new and OER course materials, as well as Follett's price matching program.
To show their commitment to affordability, Follett has guaranteed, subject to a penalty payment, that student course materials savings in the first year of the partnership will be at least $1,000,000.
The partnership with Follett began on June 1, 2020. Due to the uncertainty caused by the Coronavirus pandemic, Follett will operate online stores to support the needs of students and the colleges.
There are a number of ways for students to locate and buy course materials, including:
- Log into Canvas.
- Click on the Follett Discover icon. Follett Discover will open in a new browser tab or window (you may need to allow pop-ups or disable your pop-up blocker).
- Select term.
- Click on the Purchase All Materials button and you will be taken to a custom page on the bookstore website where you can review and purchase the required and/or recommended materials for all of your registered course(s).
- Alternatively, you can click on each class, review the required/recommended materials, and then click on the individual purchase link for each class.
From the bookstore website, students can look up course materials by class or by the five-digit section number.
- From your eServices dashboard, click on Manage Classes.
- With View my Classes selected, choose the term and college you're looking for.
- Click on the View/Purchase My Textbooks link. This will open a custom page on the bookstore website where you can view/purchase the course materials for that class.
Website Class Schedules Search Page
Using the website's search class schedules page, find a specific class and click on the blue information icon next to the class information. In the information box, click on the See textbooks in bookstore link. This will open a custom page on the bookstore website where you can view/purchase the course materials for that class.
Textbook rentals from the bookstores for fall 2020 (and future terms) will need to be returned to the bookstores by the rental agreement due date to avoid additional charges.
Students can return rental textbooks by mail. See How do I Return/Check-In my Rental? in the rental FAQ on the bookstore website or make an appointment to return the book in-person by calling the bookstore (see bookstore hours and contact information).
All bookstore positions will be posted in the Follett Career Center.
Students can limit their job search to a specific bookstore using the following links:
There are a variety of supplies available for purchase on the new bookstore website.
Clothing options available for purchase online will increase during fall 2020, with an expanded assortment available when the physical bookstores reopen.
Yes, students can buy a variety of technology items through the online bookstore.
Yes, the bookstore will ship to a PO box.
Shipping time depends on a student's geographical distance from the bookstore(s). Most shipments of physical materials will be received within four to seven business days in the greater Sacramento area. Expedited shipping is available for an extra cost.
All shipments are made via FedEx or UPS and tracking information is provided with the order confirmation email.
Curbside pickup is available at all four Los Rios colleges. Choose free curbside pickup when checking out on the bookstore website.
If you don't have access to a credit or debit card, then contact your bookstore to set up an appointment to pick up your items and pay with cash. See bookstore hours and contact information.
Yes, textbook rentals are an option for most adopted materials. Students can choose to rent when they search for materials on the website. A credit or debit card is required as collateral to rent books. Learn more about the textbook rental program.
Financial aid authorized for use at the college stores (for example, EOPS textbook vouchers) are set up as a payment type on the bookstore website. Select Fin Aid/VA/Vouchers/Gift Cards-Certificates as your payment method when you check out. Your student ID number will be required to make a financial aid purchase on the website.
Yes, students can use gift cards and gift certificates from the previous bookstores.
When you check out on the bookstore website, select Fin Aid/VA/Vouchers/Gift Cards-Certificates as your payment method and then follow the instructions to apply your previous gift card/certificate balance.
Gift cards are available for purchase through the online bookstore. When the on-campus stores reopen, gift cards will be available for purchase there as well.
Yes, students who order textbooks for fall 2020 can take advantage of free shipping. Students can also take advantage of free curbside pickup.
Resources for Employees and External Agencies
If you are faculty, staff, or an external agency, then you can find bookstore resources on the Los Rios website.
Phone: (916) 558-2421
Store hours vary from semester to semester.
Due to the COVID-19 remote operations, both in-person and online bookstore services are suspended until further notice.
3835 Freeport Boulevard
Sacramento, CA 95822