SCC LMS Blog

Learning Management Systems Support

Friday, October 16, 2009

Students in Safari 4 can't see linked content set to open in a new window

Students attempting to view links that are set to open in a new page may experience problems viewing the linked content if they are using the Safari 4 browser with the default security settings. Below is an explanation of the problem and proposed solutions:

When clicking on a content link that is set to open the page in a new window (not inside the D2L frame) the default installation of Safari is set to block pop-up windows. This prevents the links from opening in a new window. The result is that the D2L screen appears to "blink" (as the page refreshes) but there is nothing in the D2L content frame and there is no new window displaying the linked web page.

At this point, we know of two solutions to this problem:

1) Access the Safari preferences, and on the Security tab, un-check the option to "block pop-up windows."

2) If the student does not want to un-check the option to block pop-up windows, they can force D2L to display the external link in a new window by clicking the "un-dock this page" icon located near the top of the empty (blank) D2L content frame after they initially clicked on the content link.

Internet Explorer 7 and the latest versions of Firefox do not appear to have this problem with the default security settings.