Wednesday, October 10, 2007

Los Rios Internet Access Down (Blackboard affected)

Following is a message from District IT regarding a loss of internet connectivity today. Until this issue is resolved, Blackboard is not accessible from off-campus.
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10/10/07 7:53 a.m.

Los Rios lost access to the internet this morning about 2 a.m. Los Rios is connected to the internet by CENIC (Corporation for Education Network Initiatives in California).

CENIC leases a high speed circuit from ATT. The problem appears to be with the circuit provided by ATT. CENIC has been aware of the problem since early this morning and has been working with ATT to get it resolved. This circuit has gone out of service several times this year, and ATT does not seem to be able to decisively resolve the problem.

Los Rios has been working for several years to secure fiber optic cable to link our campuses together and to provide a redundant link to CENIC, eliminating the need for this problematic ATT circuit. The fiber for the connection to CENIC is in place and equipment has been ordered to bring it into service.

I apologize for the lack of service this morning. Our goal is to provide continuous high quality service throughout the network. Over the next two months, we hope to complete the fiber optic network project, providing improved protection against these kinds of outages.

Mick

Mick Holsclaw

Associate Vice Chancellor for IT

Los Rios Community College District

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Thursday, August 16, 2007

BB Database Error

Blackboard is cranky this morning. You will be able to log in but click a class or organization link and you will get a Database Error message.

Reported to Help Desk!

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