Thursday, October 11, 2007

Ups and downs of internet / Bb access

After I posted the “all clear” message we received from IT yesterday morning at 10:50, Los Rios once again lost access to the outside world (internet connectivity) for a large portion of the late morning and afternoon.  Again, this means Blackboard was not accessible to students from off campus until connectivity was once again restored at 4:25 pm.  Clearly this affected students’ ability to access their courses for majority of the day.  We have seen a rise in service interruptions over the past few weeks—generally due to differing circumstances, such as power outages or AT&T circuit problems—but regardless of the cause, connectivity issues are troubling to online faculty and students and present an barrier to effective teaching and learning.  SCC staff will be working with District IT to develop further safeguards against service interruptions.  Thanks for your patience as we continue to work through some of these issues.