Wednesday, October 24, 2007

General system slowness / database error

Today we are still seeing generalized slowness on the Blackboard system.  Right now there are 1622 concurrent users on the system (down from yesterday’s high of 4200) and the system is still touchy.  Several reports of “Database Error” messages in particular.  We’ve been told that the main source of the problem is again the gradebook/assessments module.  District IT is putting two more web servers into place immediately (should be finished this morning) which will bring the total number of Blackboard web servers to 13.  We’ll keep you updated as we get more information.