Thursday, August 16, 2007

Help Desk Knowledge Base

Our contracted Help Desk service includes a knowledge base and support tracking system. Reviewing the content of the KB is well worth the time to identify the articles related to the features you use in your Bb courses. Recommend to students that they also use the KB and sign up for membership to "subscribe" to the articles you have identified as a strategy for success in your classes.

http://d2.parature.com/ics/support/default.asp?deptID=4018