Wednesday, August 15, 2007

All calls to Help Desk -- please!

ALL SCC Blackaboard users - students and faculty should contact the Help Desk to report problems.

To contact the Los Rios eLearning Help Desk by phone:
--Dial 1-866-353-9451.
--The system will direct your call to the first available Help Desk staff member.
--The Help Desk is now staffed 24 hrs a day and 7 days a week.

To get help through "live chat" with the Help Desk staff.
--You can use the link below.
--Link to Live Chat with Help Desk Staff

To facilitate a prompt solution to your problem, please be sure provide the following information.

+ your full name as a registered student and your Los Rios Bb login name,
+ your email address,
+ your instructor's name,
+ the name of the class in which you are enrolled,
+ the details of the difficulty you are experiencing using Los Rios eLearning Bb,
+ your computer operating system (Windows XP, 2000, Me, etc. or Macintosh OS X), and
+ the web browser you are using to access the class (Firefox, Internet Explorer, Netscape, etc.).